These Terms of Service (the “Terms”) govern your access to and use of gethosed.shop (the “Site”) and your purchase of products from Get Hosed Shop. Please read them carefully. Section 17 contains a binding arbitration agreement and a class action waiver that affect your legal rights.

1. Acceptance of These Terms

By accessing the Site, creating an account, or placing an order, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you do not agree, do not use the Site or place an order.

In these Terms, “we,” “us,” and “our” mean [LEGAL ENTITY NAME], a [Michigan LLC / corporation] doing business as Get Hosed Shop, and “you” means the individual or entity using the Site. If you are using the Site on behalf of a company, you represent that you are authorized to bind that company to these Terms.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Site or place an order. The Site is intended for customers in the United States, and we make no representation that the products or content are appropriate or available in other locations.

3. Your Account

You may browse and check out as a guest, or create an account. When you create an account, including by signing in through a third-party provider such as Google, Microsoft, or Apple, you agree to provide accurate and complete information and to keep it current. You are responsible for safeguarding your password and for all activity that occurs under your account.

Notify us promptly at support@gethosed.shop if you suspect unauthorized use of your account. We may suspend or terminate an account at our discretion, including for violation of these Terms or suspected fraudulent activity.

If you sign in using a third-party provider, your use of that provider remains subject to that provider's own terms and privacy policy. We receive only the basic profile information the provider shares with us, as described in our Privacy Policy.

4. Products, Specifications, and Availability

We work to describe our products accurately, including part numbers, dimensions, materials, and pressure ratings. However, we do not warrant that product descriptions, images, specifications, or other Site content are complete, current, or error-free. Product images are representative and may not depict the exact item shipped.

All products are offered subject to availability, and we may limit quantities, discontinue products, or restrict sales to any person or region at any time without notice.

5. Product Selection, Suitability, and Safety

6. Pricing and Errors

Prices are shown in U.S. dollars and do not include shipping, handling, or applicable taxes, which are calculated at checkout. Prices are subject to change without notice, and the price in effect when we accept your order governs.

Despite our efforts, the Site may contain typographical errors or inaccuracies in pricing or availability. We reserve the right to correct any error and to cancel or refuse any order placed at an incorrect price, even after the order has been submitted and a confirmation sent. If your order is cancelled for this reason and your payment method has already been charged, we will issue a full refund.

7. Orders and Order Acceptance

Your submission of an order is an offer to purchase. Our acknowledgment of your order by email confirms receipt, but does not constitute acceptance. A contract of sale is formed only when we ship the product. We may refuse, limit, or cancel any order at our discretion, including where we suspect fraud, where a product is unavailable, or where a pricing error occurred.

8. Payment

We accept the payment methods shown at checkout. Card payments are processed by our third-party payment processor, Stripe, and are subject to Stripe's terms and privacy policy. We do not store your full payment card details on our systems.

By providing a payment method, you represent that you are authorized to use it and authorize us to charge it for the total amount of your order, including taxes and shipping. If your payment is declined or reversed, we may cancel your order or suspend your account.

9. Sales Tax

We collect sales tax where required by law based on your shipping address. If you are exempt from sales tax, contact us with valid exemption documentation before placing your order.

10. Shipping, Delivery, and Risk of Loss

Shipping charges and any free-freight thresholds are as shown at checkout and are subject to change. Delivery dates and transit times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, weather, customs, or other events outside our reasonable control.

Title and risk of loss pass to you upon our delivery of the products to the carrier. Claims for products damaged in transit or lost by the carrier must be reported to us within [X] days of the delivery or expected delivery date so that we can assist with a carrier claim. You are responsible for inspecting shipments promptly on arrival, and for reporting any shortage or visible damage.

11. Returns, Restocking Fees, and Refunds

You may request a return within 30 days of delivery. All returns require a Return Merchandise Authorization (RMA) obtained from us in advance; returns sent without an RMA may be refused or delayed.

To be eligible for return, items must be:

• Unused, uninstalled, and in resalable condition;
• In their original packaging with any labels and documentation intact; and
• Accompanied by proof of purchase.

A restocking fee of [XX]% applies to all returned parts and will be deducted from your refund. Except where an item arrived damaged, defective, or was shipped in error, original shipping charges are non-refundable and you are responsible for return shipping costs.

Custom hose assemblies are non-returnable and non-refundable. Assemblies built to your specified length, fitting configuration, or other custom parameters are made to order and cannot be returned or exchanged, except where the assembly is defective in materials or workmanship or does not match the specification you ordered. Please verify your specifications carefully before ordering.

Approved refunds are issued to the original payment method within [X] business days after we receive and inspect the returned item. If an item arrives damaged, defective, or is not what you ordered, contact us within [X] days of delivery and we will arrange a replacement, or a refund with no restocking fee and no return shipping cost to you.

12. Cancellations

You may request cancellation of an order before it ships by contacting us promptly, and we will accommodate the request where the order has not yet entered fulfillment. Orders for custom hose assemblies may not be cancellable once production has begun.

13. Product Warranty

Products are covered by the applicable manufacturer's warranty, if any, and we will pass through the benefit of that warranty to you to the extent we are permitted to do so. We are not the manufacturer of the products we sell.

Except for any applicable manufacturer's warranty and except as expressly stated in these Terms, the products and the Site are provided “as is” and “as available,” and we disclaim all warranties of any kind, whether express, implied, statutory, or otherwise, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Site will be uninterrupted, secure, or error-free. Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

14. Limitation of Liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, business, or goodwill, or for equipment downtime, arising out of or relating to these Terms, the Site, or any product, whether based in contract, tort (including negligence), strict liability, or any other theory, even if we have been advised of the possibility of such damages.

Our total aggregate liability arising out of or relating to these Terms, the Site, or any product will not exceed the amount you paid to us for the product giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for death or personal injury caused by our negligence, or for fraud.

15. Indemnification

You agree to indemnify, defend, and hold harmless [LEGAL ENTITY NAME] and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or relating to your violation of these Terms, your misuse of the Site, or your selection, installation, use, or resale of any product purchased from us.

16. Intellectual Property and Acceptable Use

The Site and its content, including text, graphics, logos, images, product photography, and software, are owned by us or our licensors and are protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for your own personal or internal business purposes. You may not copy, reproduce, distribute, republish, scrape, or create derivative works from the Site or its content without our prior written consent.

You agree not to:

• Use the Site for any unlawful purpose or in violation of these Terms;
• Use any robot, spider, scraper, or other automated means to access the Site or harvest data;
• Attempt to gain unauthorized access to the Site, other accounts, or our systems;
• Interfere with or disrupt the Site, including by transmitting malware or overloading our infrastructure;
• Purchase products for resale without our authorization, or misrepresent your identity; or
• Submit content that is unlawful, infringing, defamatory, or otherwise objectionable.

Any feedback, reviews, or other content you submit to us is submitted on a non-confidential basis, and you grant us a worldwide, royalty-free, perpetual license to use, reproduce, and display it in connection with our business.

17. Dispute Resolution — Binding Arbitration and Class Action Waiver

Informal resolution first. Before starting an arbitration, you agree to try to resolve the dispute informally by contacting us at support@gethosed.shop. We will try in good faith to resolve the dispute for 30 days after we receive your notice.

Agreement to arbitrate. If we cannot resolve the dispute informally, you and we agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any product — other than the exceptions below — will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The arbitrator's award may be entered as a judgment in any court of competent jurisdiction.

Class action waiver. You and we agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of class proceeding. If this class action waiver is found unenforceable as to a particular claim, that claim will proceed in court, and the rest of this Section 17 will remain in effect.

Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive or equitable relief in court to protect intellectual property rights.

Your right to opt out. You may opt out of this arbitration agreement by sending written notice to support@gethosed.shop within 30 days of first accepting these Terms, stating your name, address, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other part of these Terms, and will not affect your account or your ability to purchase from us.

Location and costs. Arbitration will take place in [COUNTY] County, Michigan, or, at your election, by telephone, video, or written submission where the AAA rules allow. Payment of filing and arbitrator fees will be governed by the AAA rules, and we will pay the fees the AAA rules require us to pay.

18. Governing Law and Venue

These Terms and any dispute arising out of them are governed by the laws of the State of Michigan, without regard to its conflict of laws principles. To the extent any dispute is not subject to arbitration under Section 17, you and we consent to the exclusive jurisdiction and venue of the state and federal courts located in [COUNTY] County, Michigan. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

19. Privacy

Our collection and use of your personal information is described in our Privacy Policy.

20. Third-Party Links and Services

The Site may link to or rely on third-party websites and services, including our payment processor, shipping carriers, and external sign-in providers. We do not control and are not responsible for their content, policies, or practices, and a link does not imply endorsement.

21. Termination

We may suspend or terminate your access to the Site or your account at any time, with or without notice, for any reason, including violation of these Terms. Sections that by their nature should survive termination — including Sections 13 through 18 — will survive.

22. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above, and material changes will be effective upon posting. Your continued use of the Site after the changes take effect constitutes your acceptance. The Terms in effect at the time you place an order govern that order.

23. Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, supplier or carrier failures, utility or network outages, pandemics, or governmental action.

24. General

Entire agreement. These Terms, together with our Privacy Policy and any order confirmation, constitute the entire agreement between you and us regarding the Site and your purchases, and supersede any prior agreements.

Severability. If any provision of these Terms is held unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force.

No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign these Terms without our prior written consent. We may assign them freely, including in connection with a merger, acquisition, or sale of assets.

Headings. Section headings are for convenience only and do not affect interpretation.

25. Contact Us

Questions about these Terms? Reach us at:

[LEGAL ENTITY NAME] d/b/a Get Hosed Shop
[STREET ADDRESS]
[CITY], Michigan [ZIP]
Email: support@gethosed.shop
Phone: [PHONE]